API Error

if you would, go to your saved ad http://www.auctiva.com/listings/saved.aspx , tick the box next to it, click the button labeled 'Get HTML', copy and paste that into http://www.practiceboard.com and copy the url it gives you and paste that here. this will let us see your ad so that we can properly help.

Hmmm, I did what you said but when I click the box and hit 'Get HTML' all it does is refresh the page. It doesn't give me any HTML at all. Isn't 'Error Check' suppose to find these problems with API? All 3 of my listings that I tried to post have an API error but passed the 'Error Check'.

it could be that your browser is blocking popups. if you are using firefox---select allow popups from auctiva---and that may solve your problem

I'm using IE and I already have Auctiva listed as allowing popups.

You need to allow popups.

And no, our error check is a preliminary check of eBays most basic rules.

They have over 250+ pages of rules and each of those rules might be checking dozens or hundreds of things in your listings. We dont have access to those things because they dont provide them.

You have a word in your listing that eBay thinks is javascript code. The word cookie is the most common. If they gave us the list of words they don't like we could check for them and put it in our error check.

Remove chunks of your description until the item lists, then revise it to add back what you want on eBay leaving out the offending text they don't like.

You could also use our GetHTML feature on your saved listing and try listing this item on eBay directly pasting in the HTML into eBays source window in their HTML editor when you get to that point. The reason for trying that is to hope that eBay gives a better error message about the exact text that is causing the infraction on their site, than they give back to use through the API.

You were close though. It was my Norton Firewall. Once I deactivated it, the popup popped up. Thx.

I just revised my last post to give some more ideas on how to find the offensive word eBay is giving the errors over.

Ok, Here they are:

http://www.practiceboard.com/?3997183

http://www.practiceboard.com/?3997260

http://www.practiceboard.com/?3997268

Ok, well I just sent you the links. If you don't find anything specific in them that is a quick fix, then I'll try your suggestion. I'd hate to do this to every listing I put into Auctiva. There would be no purpose in having Auctiva except the free cool templates. I take that back. There are a lot of cool features, as long as I can use them and list my auctions. Thanks for your time in helping me.

I see two possible reasons for the rejection

the activa store window, you have encoded inside your template. I like it that way myself, but it is javascript, so it could be the culprit

your skype button is also javascript, so that too could be the culprit.

of course, both could be (and probably are) the problem.

ebay has gotten so picky lately about stuff

if the store window was inserted with the [store_window] tag in template, rather than hard coding it in, then it's the skype button (which is kinda funny that they'd reject the very thing theyve been pushing us to include). If you hard coded the window in, then it could easily be both of them that's the problem.

Thank you very much! The store window has not been a problem in the past so I bet it is the Skype button. Again, thx. Will let you know.

It was Skype!! Thanks again.

LMAO - too funny that ebay would be complaining about their own skype button

welcome - glad you got it resolved

Skype button? Ebay booting it out?

Oh my gosh, that's so...ironic!

<big smile>

Muzikman30..beautiful ad and beautiful items.

Best of luck in your sales,
Donna