Hello
I am wondering if someone can help me. I am new to Auctiva and I have been trying to up load some items but I keep geting this (Not Posted API Error) can someone tell me what this means
Regards
Ricky
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Hi Ricky, welcome. OK, first thing is, API means Application Programming Interface, which is how Auctiva communicates with eBay. So, if you see an API error message, it means that whatever you tried to do failed to 'pass muster' through that interface.
Now, if you go to your Auctiva 'My Account' tab up at the right there, and look to see if you have any events (left hand side). Look for any failures, and hopefully you will see an explanation of the failure. Actually, immediately above the My Accounts tab, on every page, is a little events counter, with 3 numbers, a green one, an amber one, and a red one - anything in red means there was a problem, clicking the red number will take you to the events page too.
Failing that, open up your listing in Auctiva, and click the 'Error Check' link, a blue button right down the bottom - after it has done it's thing, you should either get a green all ok, or a red, this is wrong, at the top of the page.
I suspect that this is a simple error in your listing, and easily fixed once you know what you are looking for. Let us know how you get on.
Now, if you go to your Auctiva 'My Account' tab up at the right there, and look to see if you have any events (left hand side). Look for any failures, and hopefully you will see an explanation of the failure. Actually, immediately above the My Accounts tab, on every page, is a little events counter, with 3 numbers, a green one, an amber one, and a red one - anything in red means there was a problem, clicking the red number will take you to the events page too.
Failing that, open up your listing in Auctiva, and click the 'Error Check' link, a blue button right down the bottom - after it has done it's thing, you should either get a green all ok, or a red, this is wrong, at the top of the page.
I suspect that this is a simple error in your listing, and easily fixed once you know what you are looking for. Let us know how you get on.
Hi RickyT,
In addition to Pete's comments above...
If you are unable to correct the problem with your listing based on the error message that is displayed on your "Events" and "Scheduled Listings" pages, please file a support request using the appropriate link on our help page, and our customer support team will be happy to assist you:
http://www.auctiva.com/free-auction-software-help/help.aspx
-Mike
In addition to Pete's comments above...
If you are unable to correct the problem with your listing based on the error message that is displayed on your "Events" and "Scheduled Listings" pages, please file a support request using the appropriate link on our help page, and our customer support team will be happy to assist you:
http://www.auctiva.com/free-auction-software-help/help.aspx
-Mike
Thank you. I will go and give it a try
Regards
Ricky
Regards
Ricky
Hello Pete/ Mike
I have done what you told me and I had 4 red tab failures. It also says in the description that I dont meet the requirements to list a shop inventory item at this time ??
Can you maybe help me why this is
Regards
Ricky
I have done what you told me and I had 4 red tab failures. It also says in the description that I dont meet the requirements to list a shop inventory item at this time ??
Can you maybe help me why this is
Regards
Ricky
Ricky, shot in the dark here, but do you have an eBay store? If not, I guess that'll be your problem. In your Auctiva listing, make sure you have the correct Sale Type - it's right up at the very top of the page, immediately underneath the orange Create an eBay Listing tab. I'm guessing you have that set to Store, but you haven't actually set up an eBay Store yet - in which case changing that to Auction should sort you out.