api error-need help!

Me too. Be sure you file a support ticket kempsey. They are awesome here getting back to you but you have to report the problem through a support ticket too.

Hello! What are your return policy settings right now? I just posted a listing with a return policy and it went through ok--ever since eBay decided to make every listing specify a return policy, auctiva has to make changes to try and keep up with it.

I chose "Returns Accepted" and item must be returned within 7 days; refund will be given as Money Back ; and the return shipping will be paid by the Buyer.

If you've double-checked your settings and are still getting the api error message, definitely file a support ticket...good luck!

kdempsey, I guess our workaround until Auctiva gives us another option is to check return policy as Reba did. Then go into Ebay and modify it right after it shows up. At least we may be able to get something posted. I'll go see if it works.

Mel

OK kdempsey. It worked. Really a PITA but I just checked returns accepted, 3 days, merchandise credit and the item posted to Ebay. Then I immediately went into Ebay and clicked off the option to accept returns. I have a no return policy so until they make that option available, I guess we are one of the unlucky ones who can't post. I opened a support ticket this morning, but I guess with all the UK issues, they have a lot on their plate.

What I don't understand is that I am the only one in our office that this is happening to. All our other sites are fine. Mel

What I did is I checked returns accepted, 3 days, merchandise credit and I wrote: FINAL SALE DUE TO THE NATURE OF OUR PRODUCTS.
IF YOU DO HAVE A PROBLEM AFTER RECEIVING YOUR AUCTION ITEM PLEASE CONTACT US.
So far this works.

ok. weird. it seems to be working fine now and i didn't change anything. oh well. i guess i'll go on my merry way until it happens again.

I've had my return policy set up just fine in Auctiva all this time but I keep getting those stupid API errors every morning, after items launch to eBay auctions. This morning I had 9.

So I just now go to check my return policy. It was FINE but I added a couple " quotation marks and got a red error message "Return Policy is limited to 500 characters."

OK!! so I took them out and put it back to square one, but no matter what I do, it still tells me Return Policy is limited to 500 characters!!

I'm even taking out spaces, etc. and it's SHORTER than it was before, when it was fine! Now it's shorter and it's problematic.

I've been online for over an hour this morning and haven't gotten a damn thing done, except read these Auctiva boards about counters, API errors, return policies, etc. and STILL -- I haven't gotten ANY PROGRESS - what a waste of time