API Error when listing Please Help

ezcollectMember

For some reason Auctiva will not let me open a case, and I am getting very frustrated as I have a lot to list and cannot. My standing with EBay is up to date, there are no issues. Yet, I get the following message from Auctiva when trying to list:

Attention!

We regret to inform you that your eBay selling privileges are currently restricted. At this time, you may only list additional items on the site you registered on and ship to buyers registered on that site.

According to our records, you have not yet reimbursed us for refund(s) that we made to your buyer(s) pursuant to the eBay Buyer Protection Policy. Please check your registered email address and your “My Messages” for additional information.

This selling restriction will be removed after we have verified payment of your outstanding balance.

Please contact Customer Support for further assistance if it has been more than 72 hours since you made payment.

Please help! Thanks

8/20/1210:24 AM

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auctivamikedAuctiva Customer Support Manager

Hi ezcollect,

Thanks for contributing to our forum. While it is certainly odd that you are able to post items successfully directly through eBay but cannot do so through Auctiva, this API errors of this nature that was returned with respect to your recent failed relist attempts were actually returned by eBay and we do not have any additional details about *why* the errors were returned.

Since the error message states that you may only list additional items on the site you registered on and ship to buyers registered on that site, it seems like you may be able to work around these errors by removing your international shipping options, although I realize that is less than ideal.

If you feel that you are receiving this message in error, I can only recommend contacting eBay's customer support team for further clarification on why their API is returning these errors when you attempt to list through Auctiva.

Also, I am not aware of any technical problems that would prevent you from filing a support case so I am not certain what may have lead to believe we are blocking you from doing so. You should be able to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike

8/20/1210:49 AM

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ezcollectMember

Thank you for your help. I called EBay and there was an international transaction that happened months ago that they needed to clear up. It was cleared up months ago via PayPal, they just never authorized it via EBay. No idea why it came up now, but everything is fixed. Auctiva is still a great product.

8/20/1212:03 PM

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