No response has become the NORM!! If you are not a "NEWBIE" lately you rarely get answered, or at least that is what I have observed. If you are a NEWBIE you sometimes get answered a few days later! *(I would hate to be a newbie now)
Yes, someone will say the forums should be answered by other forum members, but that is not how it is for commerce nor now it has been in the past.
It seems ebay is the forgotten step-child the last few months.
I am finding support pretty much a cat and mouse game lately too. Ashamed what use to be a great place is slowly becoming a place of stress most of the time.