Auctiva.com website unavailable (RESOLVED)

Hi Community,

Our technical team continues to work on restoring the Auctiva.com website as soon as possible, but unfortunately we do not yet have an estimate on when that will be.

Please check either Auctiva.com directly or this thread for additional updates.

We apologize for the inconvenience this may cause you.

-Michael

Hi Community,

We have more information we wanted to share with you regarding our current site outage that is affecting Auctiva and Auctiva Commerce.

Our hosting provider experienced a major power outage this morning that caused failures to all their customers.

Although power has been restored some of our networking equipment is still not responding. We are working with our provider and also have technicians en route to assist in identifying the condition of the networking equipment.

We are hoping to know more about their progress in the next hour and will update you when more information is available.

This issue was beyond our control, but we know that it is deeply affecting our customers. We are sorry, once again, for the inconvenience this is causing.

-Mike

Hi Community,

We are continuing to work with our hosting provider to resolve the remaining issues with our networking equipment but, unfortunately, it is still unclear exactly when we will be able to have our site and services restored at this point in time.

We will, however, continue to keep you posted on the situation through this thread as additional information becomes available. Thank you very much for your continued patience as we work to resolve this difficult situation.

-Mike

Hi Community,

We have since been able to restore access to Auctiva Commerce and, although the Auctiva.com site is still unavailable at this time, we have made significant progress. Our team is on site at the hosting provider location now and they are working to fix the remaining issues as quickly as possible.

We're working hard to get everyone back up and running soon and we will continue to keep you posted as additional information becomes available!

We appreciate you hanging in there and bearing with us!

-Mike

Hi Community,

I am pleased to report that the Auctiva.com site and services should now be available once again!

If you encounter any remaining difficulties, please don't hesitate to let us know. Thanks again for bearing with us during this challenging time.

-Mike