Auctiva/IE stops responding at save after uploading photos

kitchentablestudioMember

I've just begun using Auctiva this week in earnest. Thought I had the hang of it after successfully listing 2 items. However, on the 3rd item I'm attempting to list, it seems like every time after I upload photos it locks up Auctiva/IE XP SP2. I've tried a few different things after uploading photos: 1) clicking to select a template; new window popped up but no info ever appeared, and eventually it said "not responding," and when I do CTL ALT DEL and tell it to end program it also exits IE. 2) Saving the listing; the button appears stuck in "pushed" position, and it never responds, and again CTL ATL DEL exits IE.

If I have no photos loaded, I can freely add things and save the listing.

Am I doing something wrong (since I'm an Auctiva newbie) or does it just not like me?

Anyone know what the problem could be, or having a similar problem?

9/12/0611:38 PM

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Original Post

Replies sorted oldest to newest

yarnartisteMember

I've got IE on Win XP SP2 also and have never had this problem. Have you tried it with another browser also?

9/12/0611:46 PM

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catinatticMember

I was having similar problems for a few days - tried everything, but couldn't list. Then used Firefox browser instead - and it works. Have no idea why though.i've used IE in the past and had no probs.

9/13/0612:05 AM

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jools47Member

I have had the same problem. May I ask, what is firefox?

9/13/063:41 AM

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rickbradfordMember

Firefox is a nice browser:

http://www.mozilla.com/firefox/central/

9/13/068:20 AM

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kitchentablestudioMember

Hmmm--no, I've never tried another browser because right now IE XP SP2 is the only one loaded on my computer. I may give Firefox a try--thanks for including the link.

9/13/066:37 PM

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bpkbreezeMember

I have had a similar problem but only when using the java uploader. So I stopped using it. Has anyone tried the beta of IE 7 yet?

9/13/066:52 PM

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kitchentablestudioMember

Well, I downloaded/installed Firefox, and not only does it have a TON more of the features I've been wishing for, I just made another attempt at uploading my photos to Auctiva and saving, and had no problems this time. I think I've seen the light! I may never go back to IE now!

Thanks for the help.

9/14/067:35 AM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

Auctiva support both Internet Explorer 6.0 and Mozilla Firefox, so, if anyone is having difficxulties using either of these browsers, I suggest you file a support case using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

It is likely that your browser settings need to be adjusted and/or your cache needs to be cleared to resolve these issues.

-Mike

9/14/0610:12 AM

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suthrnjewlMember

quote:
Originally posted by BPKBreeze:
I have had a similar problem but only when using the java uploader. So I stopped using it. Has anyone tried the beta of IE 7 yet?

BK,

I downloaded it at the insistance of another Auctiva user. I love it! It's VERY similar to FF and I find myself using it more than I thought I would.

Suthrnjewl<----loves her FF browser but is using the IE 7 too

BK, email me
Suthrnjewl at Suthrnjewl dot com

Thanks!!!!!
Donna

9/14/067:59 PM

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