Hi ems430s,
Since this item was relisted directly through eBay, the only way that Auctiva would automatically generate an insurance policy to cover the item is if you have an Auto Purchase Rule set up within your account and the transactions meets the conditions set forth in your Auto Purchase Rule.
On the other hand, if the item was a direct post through your Auctiva account, you could configure Auctiva to automatically generate an insurance policy to cover the item if it sells by checking the “Automatically purchase insurance for this listing” option in the Shipping Tools section of the lister page.
If you do not wish to set up any Auto Purchase Rules for your account, I think your best option with respect to purchasing Auctiva Shipping Insurance for this item would be to purchase an insurance policy for the item manually from your Auctiva Transactions page once the item has sold.
You can reach your Transactions page by mousing over the “Sales” tab within your account and selecting “All” next to “Transactions”. You can then purchase an insurance policy for the item in question from there by clicking the “Add Insurance” link next to the transaction.
I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team using the form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx#-Mike
