AUCTIVA MUST HAVE THE WORST COMMUMICATION SKILLS

sscrabbleMember

Service has been unavailable for seven hours now - nothing on here to apologise or advise of course - does the management not realise we are paying for a service here - if your shop is opening late you put a notice on the door - if you say 'five hours' - and you are going to be hours longer than that - then at least post something to advise your PAYING CUSTOMERS - what the f*** is happening so we are not sat here with no idea if it is going to be 10 minutes or ten hours

8/21/095:05 AM

❤️ 0

Original Post

Replies sorted oldest to newest

diecutsdivaMember

I know the feeling, i only re-joined Auctiva a short time ago but i am getting so frustrated at these long sessions of shut down that seem to be getting longer each time....

COME ON GUYS GET YOUR ACT TOGETHER

8/21/095:17 AM

❤️ 0

bill0812Member

The auctiva team always delay in finishing the maintainance, but they don't give us any notice. Poor service.

8/21/095:20 AM

❤️ 0

camaro69Member

This is one of the main issues I had with their service and why I chose another service. I need to have my listing service up as much as possible ESPECIALLY in the mornings. Usually you need to tack on about 2+ hours on to the scheduled maintenance. Time is money.

8/21/095:54 AM

❤️ 0

chachaMember

i totally agree! i've been waiting all day. i was sure by now i'd be able to sort some listings out - but no.

i'd appreciate the simple gesture of them posting a message to let us all know just how long its going to take this week!

i've used auctiva for a long time now, but i'm seriously thinking of switching to someone else. how can they charge us for this kind of 'service'?

8/21/096:00 AM

❤️ 0

sscrabbleMember

they did post how long - it will be longer than usual they said - five hours - but it is now over eight !!! Is there anyone actually paying any attention to their customers at Auctiva ?????????

8/21/096:03 AM

❤️ 0

chachaMember

that message hasn't appeared for me...? warning bit at tops disappeared this week too.

i've just been getting error messages and when i've tried to click the link to file a support request it won't let me do that either. not that it'll make any difference anyway i suppose!

its really not on

8/21/096:07 AM

❤️ 0

Skip to main content

Add Reply

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...