auctiva setting up

Do you perhaps have a specific question that could be addressed? (to start with)
I'm sure someone here could help.
I consider myself to be a computer dummie but I found Auctiva to be pretty straightforward

I sympathize with graham- I've been using a PC for 10 years and I find html easier to learn than designing my listings here.......
It appears member 8880 has been so kind to offer some help since she has no problems figuring it all out

So please if you will answer the following

I've been all over this board using every question I could think of to figure how to use the profiles - and finally gave up.

Ok I know the "profiles" represent either shipping - terms or payments etc.
For some unknown reason they are separately framed and then inserted into the chosen background template.
However, I filled them out a while back and when I did a listing they did show up - but I wanted to change them

I click on various places where the word "profile" pops up - and nothing there
My question is- even though they are not editable WHERE in Sam Hill are they???

Thanks for your generous time and assistance.

http://www.auctiva.com/profiles/master.aspx
OK this link is named create Master profile

each select has a box - it is empty with no way either to fill it in or find prior entry of anything....

how can we create a master profile with this type of functionality??

Beats Me...........

Hi Katy,
First of all, do you mean 'profiles' such as item descriptions, payment instructions, shipping prices, OR do you mean Seller Details, that show up within the template,like payment, shipping, contact us, etc?

Ok we were posting at the same time, but I think I got it now
Move over one, see here:

http://www.auctiva.com/profiles/sellerdetails_wizard.aspx

and go from there until you have them all filled out as you want them. Am I making sense? It's hard to tell, it's getting late here

Oh, and switch to 'standard'

8880
Thanks and yes it's late I was signing off
but......I did fill that out and they showed up in the template

That's the last time I could find them - so I randomly hit anything I could find to get rid of them
I will have to try a new listing to make sure they are gone [think I already did one]

I do see now, that once they are filled out they should show up in Master profiles??
Since it is a "master" why would it ask for a name - unless it means make one for widgets and one for gadgets etc.

The problem I'm having is the same as all the posters- we find certain things - but can not locate them again~
If you're signed off - will check back tomorrow

Thanks for being there - this is a rough service to deal with - Sorry to say I've used other services that never gave me this much grief

Katy,
When you are creating your listing, clicking on 'master' will fill ALL of them out. But, you can just maximize each section, and add them only in certain places..or are you trying to get rid of/edit them???

To find them again, click on 'profiles' > 'manage profiles' > and there they are all lined up, to be edited or deleted from the dropdown boxes.