I'm sorry to hear that this change caught you offguard. We initially required users to pay in advance to purchase shipping labels purchased through Auctiva, but we recently updated our system to allow shipping labels to be purchased on credit and billed automatically like all of our other paid services.
While it is not possible to to purchase shipping labels through Auctiva without authorizing your automatic payment method to be charged, you could potentially prevent automatic charges of this nature by maintaining a prepaid balance that is sufficient to cover your shipping label fees.
If you would like to add funds to your account manually, you can do so at any time by mousing over the “My Account” tab within your account, selecting the “Make a Payment” option in the “Billing” section and proceeding as directed.
If you would like to edit your automatic payment method that is currently on file with your Auctiva account, you can do so by mousing over the “My Account” tab within your account, selecting the “My Payment Method” option in the “Billing” section and then choosing the desired option.
I hope this helps you understand what to expect moving forward. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.