Auctiva Site Maintenance Notice – 7:30 AM PDT on Tuesday, 8/9/2011

auctivamikedAuctiva Customer Support Manager

Hi Community,

We will be conducting an update of the Auctiva website on the morning of Tuesday, 8/9/2011 that will involve some brief site down time. As a result of this update, the Auctiva site is expected to be unavailable from approximately 7:30 AM PDT to 9:00 AM PDT. I will update this thread if there are any changes to this schedule or if any technical issues arise as a result of the update.

If you have any questions regarding your Auctiva account, please feel free to contact our customer support team by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike

8/8/115:06 PM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

A technical issue was introduced as part of our site update this morning that is causing a number of sellers to be blocked from posting fixed price listings due to error messages that state "You must have a feedback score of at least 0 to list fixed price items" that are being generated in error.

Our engineering team is currently working on a fix for this issue and, while I cannot offer a specific estimate of when the issue will be resolved, we expect to have it fixed shortly.

We apologize for any inconveniences this issue is causing. I will post further updates on the issue to this thread as additional information becomes available.

-Mike

8/9/119:45 AM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

The issue I described above should now be resolved. If you encounter any similar problems moving forward, please contact our customer support team by mousing over the "Help" tab within your account and selecting the "File Support Case" option. Thank you all for your patience.

-Mike

8/9/119:54 AM

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