Auctiva Site Maintenance Notice – 8:00 AM PT on 3/24/2010

Hi Community,

Update - Our site update this morning is taking a little bit longer than anticipated and the Auctiva website is still unavailable, but we should have everything back online soon. At this point, we anticipate that the Auctiva website will be available once again within approximately 20 minutes.

Thank you very much for your patience.

-Mike

Hi Community,

Update - The site update that we have been conducting this morning is nearing completion and the Auctiva website should be available once again soon. I will post again to this thread once the Auctiva site is available once again or if we encounter any other obstacles that prevent us from bringing it back up shortly.

If any major technical problems arise as a result of this site update, I will also keep you posted about those through this thread.

-Mike

Hi Community,

Update - Our site update is complete and the Auctiva website is available once again. Happy listing!

If you notice any technical issues when working within Auctiva, please let us know by contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Community,

We have become aware of a few technical problems that have popped up as a result of our site update this morning, which are listed below. Our engineering team is working on correcting these issues and we will have them resolved as soon as possible.

1) The "store item" format has been removed from the eBay.com (US) listing creation page prematurely.
2) Auctiva stores are not loading and are directing viewers to a page that says it cannot be found

I will post further updates on these issues to this thread as additional information becomes available. I will also keep this thread updated with any other technical problems we may become aware of.

-Mike

Hi Community,

Update - We have just pushed out some changes that have corrected the two issues mentioned above, so Auctiva stores should now be loading once again and the "store item" sale type should be selectable once again on the Auctiva listing creation page for the eBay.com (US) site.

Saved listings that were previously stored with the "store item" format selected will now reflect the "fixed price" format instead due to the changes made earlier this morning. We are looking into what would be required to change those back until eBay does away with the store format in a week, but we're not sure if we'll be able to do that yet.

I will update this thread with additional details if I learn that we will be able to get those changed back to "store item" format.

-Mike