auctiva site unaccessible

hi i have been having the same problem since yesterday afternoon. it has been driving me crazy.Also all my previous templates have dissapeared from ebay.my listings look terrible which must have an impact on sales.Any help gratefully received.

Sadly it seems that Sellathon as well as Auctiva have disappeared from the face of the earth as well as from the web.
Yes the listings look terrible - yes the showcases have disappeared - Yes potential customers cannot see the other items NO NO NO contact is possible with any Auctiva or Sellathon links. It would certainly be advisable for both to have a secondary server to at least let people know what's happening and just how long the system is likely to be down. I CANNOT believe that they lack both the ability and the finance to move things along faster than they have - not a good advert for either service!

I'm not having any problems at all
Have you guys tried to file a support request?

Errrr - it's a bit difficult filing a support request when you're unable to log onto any of the sites to file a support request to ask why I cannot access the site to file a support request OR log onto the site to file a support request.
Having said that - maybe it's just the UK users who can't access Auctiva or Sellathon?

Well..if you can log in HERE, can you access the help button at the top of the page? If you can, scroll down a bit and on the right there's a link for support. Good luck.

Now why didn't I think of that???
Guess it's because when I do I get


Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

You are managing to post HERE. There is a help button at the top of your page. Are you saying IE cannot find server when you click on the help button? If that's the case, what about FF?

That's exactly what I'm saying - Iget exactly the same when I try ANY Auctiva or Sellathon link.
This is one of my daughters items which should have links to Sellathon and an Auctiva scrolling showcase - as you can see - ZILCH!

320209746157

BTW read the first post and you'll see he's tried everything possible - I think he's also UK

Not sure but probably is UK specific problem? No problem accessing the site here either?
Could you post a link to your auction so we that are stateside can check it and see if the Auctiva info is there? As member-8880 suggested have to tried connecting with Firefox? Sometimes a different browser will work.

OK here is the link to the one I mentioned above



http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&it...=STRK:MESE:IT&ih=011

Hi, folks hate to say this but apart from the Friday morning maintenance (UK) time UK access was fine for me from a PC with both IE6 and Firefox.

Hi the auction loads fine for me and the scrolling gallery is visible and working also.. I see Choo has checked and says he is able to access. Possibly try another computer if you have ready access and see if you can get in.

quote:

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&it...=STRK:MESE:IT&ih=011

Your link works for me, listing, scrolling gallery and viewing your Auctiva store front all appear fine from London

OK - here's what I did.
Went to a friend who uses a different ISP.
Went to ebay and did an item search which brought up daughters item - no scrolling gallery or storefront and no link to Sellathon.
Googled Auctiva and clicked the first Auctiva link which was

Auctiva - 3 visits - 21:57eBay auction software providing eBay auction management tools, free templates, free image hosting, online scheduling, and an easy to use one page listing ...
www.auctiva.com/ - 26k - Cached - Similar pages - Note this
Sign Up
Checkout
Free eBay tools for free eBay ...
Template Gallery Pricing
About Us
Help
Corp
More results from auctiva.com »


Timed out on his PC and again on mine when I got back

Also Googled Sellathon and got here

Sellathon ™Sellathon launches Version 3.0 of its popular ViewTracker™ software for eBay ... Sellathon Serves Up Stats to Info-Hungry eBay Sellers - AUCTIONBYTES ...
www.sellathon.com/ - 17k - Cached - Similar pages - Note this
Password
a 30 Day Free Trial
details FAQ page
Partners
About Us
More results from sellathon.com »


Tried this one and STILL got

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

BTW on the listings in the description section there is a large space where the scrolling gallery would normally appear and there is a boxed red cross where the Sellathon logo would normally be

I am in UK and I am getting the same error message.
I am only able to access this forum through a link on google, but cannot get anywhere near the auctiva site no matter what Auctiva links I click, browsers I open or addresses I type.

Hi again,
I've read all your posts with interest and I know from a rival seller who also uses auctiva that round Northamptom the system is working fine since she has posted more listings today but I in the north west of the UK still cannot access auctiva in any way. And has already been stated there is NO WAY you can access the auctiva site for help either through the link here or via Google! What is going on??

OK i've read TazfromPA's suggestion perhaps a different browser will work? I've tried both Firefox on a Linux PC and on a Mac and safari on the Mac and none of them work can somebody from auctiva please provide help for this problem as the service to this part of the UK has now been offline for over 24 hours?