Auctiva still blaming us, the users for pic problem

morganetworkMember

What in the hell is auctiva's problem??!! It is one thing to have the photographs disappear on all of us, but for them to consistently tell us that the fault is ours for the size of photos uploaded on each individual account, (which is clearly not the problem), is absolutely absurd. This is a massively destructive occurrence that has affected each and every user of auctiva. Clearly the problem is on thier end, and they are undoubtably scrambling to correct the issue. This being the case, Why are they still trying to pass the blame for an issue that they are clearly responsible for!! Just FIX IT!!

7/20/0811:14 AM

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foremostfashionsMember

where is it posted that they blame us?

7/20/0812:45 PM

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cheryltMember

It's not Auctiva's fault. I have heard that Inkfrog is also down for the same reason.

7/20/081:35 PM

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cheryltMember

I guess I missed where Auctiva blamed us the users. I've been reading the updates and not once did they say anything about the users being to blame. And it doesn't appear Auctiva is actually to blame.

7/20/081:37 PM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

Update - I am pleased to report that we just released a new bulk uploader today that should alleviate the problems many customers have been having uploading images, especially larger ones, over the past few weeks. You can access this new uploader by clicking the "Upload Images" link under the "Images" tab within your account and then selecting "Auctiva Uploader".

If you have any trouble with this new uploader, please contact our customer support team by completing the web form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx

-Mike

7/24/084:32 PM

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bookladyMember

I started a thread about the new uploader but nobody has replied yet. I love it. After reading this thread, I went back to the uploader and tried again with large pictures. It said they were too large. I resized and tried again. Sixty pictures uploaded in approx. 3 minutes. I love that you can upload the whole folder without individually picking each picture.

booklady

7/24/085:50 PM

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chetayMember

if they are blaming us for something.. let's fix it.. I want my auctiva back.......

7/24/088:20 PM

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czbkzMember

sometimes I still get that error (though not in the past couple days) but most of the time I can still upload "big" pictures.

System is still a little "glitchy" - I usually use the individual loader still, since I use firefox as my web browser & I dont think any of the auctiva "multi-loaders" are supported on firefox

7/24/088:58 PM

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