Auctiva Store Categories

Hi Sumner,

In order to create custom search categories for your Auctiva store, please click the "Search Categories" link under the "My Account" tab within your account.

For listings to appear in a search from your Custom Category, the keywords specified for that search must appear in the titles of your listings. If you set your Match Logic to “All Words”, the search results will only return listings with titles containing all of your keywords. If you set it to “Any Words”, the search results will return listings with titles containing any one of your keywords.

Any additional questions or concerns? Please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

I may not be seeing right, but I cannot find the link you describe on my account page?!

I too have been wondering how to sort these categories out, having NOT realized (what a noobie) I even had an Auctiva store!

Thanks.

Hi Servant_Warrior,

Thanks for pointing that out. You're seeing correctly; I just wasn't typing (or thinking) correctly when I posted my last message. I just reviewed my response and I did indeed incorrectly type the path to the "Search Categories" link. What I intended to say is as follows:

In order to create custom search categories for your Auctiva store, please click the "Search Categories" link under the "Store" tab within your account.

-Mike

I am also having trouble with my Auctiva categories. I have a EBay store and a domain auctiva site. The EBay store categories are correct but I just don't know what I'm doing wrong with the Auctiva categories. Some categories are correct but some have incorrect items or no items at all in the categories. My store is www.texasthreestar.com If anyone can help, I would really appreciate it? Between setting up my EBay store and my Auctiva store, my gray matter is gone! Thanks for any help! Donie

Hi Donie,

I just reviewed your Auctiva store and all of your search cateogries appear to be working correctly given the keywords and search logic you specified for each. When using the "Any Words" key logic, a custom search will all listings with ANY of the specified keywords in your title. Therfore, if you are specifying keywords that are present in the titles of different types of items, that will result in different types of items being returned by that search.

Any additional questions or concerns? Please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Thanks, Mike. Just another quick question. I have a flamingo teapot in my store inventory and its appearing twice. The EBay number is the same but it is coming up twice in my listing and in my active listing folder. How did that happen?

Hi Donie,

You're welcome. It looks like there was a hiccup in our system that caused anotehr record of that active listing to be imported into your account when one was already present. I have removed this duplicate, so it is no longer present in your Auctiva account.

If you ever have a similar experience, or if you would like additional assistance, please file a support reqeust using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Thank you, Mike!

How can I alphabetize my catagories and why when I go into my blog or catagories, some items are in the wrong catagory? I will check the folders to make sure every item is in the right folder in the meantime.