Auctiva switching currency by itself when listing edited

dipmicroMember

Why is Auctiva switching currency to Canadian dolalrs on my listings when I do minor change?

This is becoming troublesome and annoying since eBay does not like to combine and especially because of the exchange rate.

I happily edit the title in USD listing then look next day and boom - 20 auctions were posted in CAD. WTF?

3/11/098:27 PM

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dipmicroMember

The listings were shown and posted as C$ but when I went to edit them, they were '$' not 'C$'.

3/11/098:32 PM

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dipmicroMember

I switched in my account settings default currency to CAD, then saved, then switched back to USD. I have edited and posted bunch of listings and watched if they'd turn to C$, but they did not anymore.

3/12/097:15 AM

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dipmicroMember

It's doing it again and I cannot seem to convince it to list in USD anymore.

http://dipmicro.com/temp/AuctivaIssue1.png

http://dipmicro.com/temp/AuctivaIssue2.png

http://dipmicro.com/temp/AuctivaIssue3.png

3/12/0911:00 PM

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jenvinMember

Contact support. They may be able to help. Also, sometimes it takes anything up to 24 hours for Auctiva to Update.

Jen

3/13/095:07 PM

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auctivamikedAuctiva Customer Support Manager

Hi dipmicro,

Thanks for letting us know about this. I'm not aware of any current technical problems that would account for the behavior you have described, so this is something we would need to look into further.

If you continue to experience this problem, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

3/13/095:36 PM

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