Auctiva Templates go on forever

Item number?

Its all my listings, ebay id plaisancepleasures

Heres a number sorry! Im new to this 8922604499

Hi plaisancepleasures,

Are you pasting your item description in from Microsoft Word? If so, you'll need to use the special "Paste from Word" button on our description editor in order to avoid those extra spaces. If not, let me know and I'll look for something else!

-- Auctiva David

No, Im not pasting anything, just typing in my descriptions, & color changes straight from the box? The templates use to fit to size, but they have been stretched out for some time now

Plaisancepleasures,

I am trying to reproduce this problem that you are experiencing. I need to know a couple of things. What Browser are you using? Are you using a Mac or PC? When you have entered your text into the text editor are you switching your views at all, for example, clicking on the link for "Text Mode" or "Full Size Editor"? I will research so we can answer the problem and fix if at all possible.

Thank you,

Hello Brent, Im using a PC, and I dont ever use the "text mode" or "Full size editor", My question was, to see if maybe there was a button I didnt know about to make the template fit my description, I just use the standard Description Editor, error check it, & post it, like I had said before, in the beginning the templates would fit to size, I think they started staying stretch out long when you all started adding all those new templates?? but I still use them anyway, they are great! I hope you can figure out something, thanks for looking into it, Lisa

Hi Lisa,

We will continue to work on this issue to get it resolved. There is no problem with the templates in this case, although we do believe their are problems with the editor that we need to resolve. Thank you for your understanding and patience.