The "Auctiva Uploader" link www.auctiva.com/Aurigma/AurigmaUI.aspx now closes my Firefox web browser down. I've been using this link for quite some time and now this....please advise ASAP.
Original Post
Hi okanagan sunshine,
Thanks for contributing to our forum. I am not aware of any current technical problems that would account for the behavior you have described so I believe there must be something unusual on your side of things that is conflicting with the Auctiva Uploader and causing your browser to close when you attempt to use it.
If you are still experiencing this problem, the first thing I recommend trying which has the potential to response this problem is to clear your cache and then restart your browser, which can be done via the following process from within the latest version of Firefox (15.0):
Please click on the 'Firefox' menu button at the top left of the browser and then mouse over the 'History' menu on the right side of the resulting pop up menu. Click on "Clear recent History..." and ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Now" button.
Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
If you continue to encounter the same problem after trying this measure, please follow up with us through the support case you have already opened on the subject and we will be happy to continue working with you.
-Mike
Thanks for contributing to our forum. I am not aware of any current technical problems that would account for the behavior you have described so I believe there must be something unusual on your side of things that is conflicting with the Auctiva Uploader and causing your browser to close when you attempt to use it.
If you are still experiencing this problem, the first thing I recommend trying which has the potential to response this problem is to clear your cache and then restart your browser, which can be done via the following process from within the latest version of Firefox (15.0):
Please click on the 'Firefox' menu button at the top left of the browser and then mouse over the 'History' menu on the right side of the resulting pop up menu. Click on "Clear recent History..." and ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Now" button.
Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
If you continue to encounter the same problem after trying this measure, please follow up with us through the support case you have already opened on the subject and we will be happy to continue working with you.
-Mike