Auctive Site Update Related Issues (3/4/09)

auctivamikedAuctiva Customer Support Manager

Hi Community,

We are currently conducting a site update and, as a result, some users may receive error messages when trying to work within their Auctiva accounts, primarily when trying to post, save, or schedule listings.

If you encounter this problem, you may be able to resolve it by clearing your browser cache and then closing and re-opening your browser. This may cause you to get logged in through a different server that is not being affected in this manner.

I will post further updates on this situation to this thread as additional information becomes available. Thanks for understanding!

-Mike

3/4/0910:44 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Community,

Update - The site update we were conducting this morning has been completed so users should not be receiving these error messages in any longer. However, if you have a cached version of some Auctiva pages in your browser, it could cause you to still receive unexpected error messages.

If you are still experiencing this problem, please clear your browser cache and then close and re-open your browser. Please make sure that only one browser window is open while clearing your cache or it may not empty properly.

If you continue to experience this problem after trying the above measure, please let us know by contacting our support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

3/4/0911:34 AM

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