My auto feedback isnt working. Is any body else having probs w/ this. Yesterday I had to go and leave like 100 feedbacks for as long as two weeks ago when feedback was left for me.
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I had a time where it did work and it sent feedback to two people within 3 hours of when they left me a positive feedback. But...that was about a week ago, and that is the last time it has worked promptly.
I'd put it in the 'broke' category for me as well. I have to keep going in and leaving feedback manually. I've even left things waiting for 2 days to see if it would happen but they have not been given auto-feedback.
I wanted to leave things longer than that to see if it ever got working again...but I just can't. Leaving prompt feedback to me is one of the cornerstones of running a good business...
Mike
I'd put it in the 'broke' category for me as well. I have to keep going in and leaving feedback manually. I've even left things waiting for 2 days to see if it would happen but they have not been given auto-feedback.
I wanted to leave things longer than that to see if it ever got working again...but I just can't. Leaving prompt feedback to me is one of the cornerstones of running a good business...
Mike
Help! A huge part of working with Auctiva was to get the feedback automated. It doesn't work, it just stopped working...we opened a ticket about a week ago and got an email asking for all of the ebay item numbers it didn't work for. by the time i do that i can manually leave feedback and don't need the hassle of monitoring the auto service that doesn't work. so my customers are anxious and bombarding me with "leave feedback for me" messages. Now what? Anyone with Auctiva have an answer when it will be fixed?
quote:so my customers are anxious and bombarding me with "leave feedback for me" messages.
Wow. Feedback is totally voluntary anyway, you have no obligation to leave it soon or ever.
I feel the same way as you Rick.
Anyhooo, I believe Auctiva has another phase coming out soon. It should remedy this.
I'm sure you've both filed a customer service help ticket when this happenes, as Auctiva doesn't man these boards..they're here for a sense of community.
Good Luck,
Donna
Anyhooo, I believe Auctiva has another phase coming out soon. It should remedy this.
I'm sure you've both filed a customer service help ticket when this happenes, as Auctiva doesn't man these boards..they're here for a sense of community.
Good Luck,
Donna
I know that feedback is volunatry...but I feel it is one of those relative things.
If you have a feedback score that is low, then feedback means everything to you. However, if your feedback rating is in the bajillions, then you really don't care...
I leave feedback for everything that I buy, and I expect that the seller will leave me feedback after I leave it for them. I actually will not buy again from a seller that does not leave me feedback if I have left them feedback.
I'm also not too inclined to make a purchase from someone that has a feedback score that is less than 50 or lower than 98% positive.
So for me, this voluntary thing really is quite important...
But back to the point...hopefully some of the changes coming up to Auctiva address just making the site more stable. I could deal w/o any extra bells and whistles for a while as long as things worked more robustly...
Mike
If you have a feedback score that is low, then feedback means everything to you. However, if your feedback rating is in the bajillions, then you really don't care...
I leave feedback for everything that I buy, and I expect that the seller will leave me feedback after I leave it for them. I actually will not buy again from a seller that does not leave me feedback if I have left them feedback.
I'm also not too inclined to make a purchase from someone that has a feedback score that is less than 50 or lower than 98% positive.
So for me, this voluntary thing really is quite important...
But back to the point...hopefully some of the changes coming up to Auctiva address just making the site more stable. I could deal w/o any extra bells and whistles for a while as long as things worked more robustly...
Mike
Thanks for your replies to this thread, everybody! I wanted to post the resolution here. I finally got the "official" answer after multiple emails to customer service. The email I received from them is below. So we just wait and the auto feedback will catch up in a couple of days.
Hello,
The automated feedback service became backed up over the weekend and it is now up and running at full speed again. All of your due auto-feedback should be caught up and left in the next couple days.
We apologize for the inconvenience and we appreciate your pateince with regard to this matter.
Thank you,
Auctiva Support
Hello,
The automated feedback service became backed up over the weekend and it is now up and running at full speed again. All of your due auto-feedback should be caught up and left in the next couple days.
We apologize for the inconvenience and we appreciate your pateince with regard to this matter.
Thank you,
Auctiva Support
quote:Originally posted by mnormand:
I actually will not buy again from a seller that does not leave me feedback if I have left them feedback.
...
So for me, this voluntary thing really is quite important...
Well, sure, because you believe it shouldn't be voluntary. The feedback system is way too flawed to be anything but voluntary.
That said, I leave feedback for everything I buy and sell too. But I don't sweat it if I don't get it.
Funny thing about this voluntary feedback...
I started a new "buying" only account the other day and won my first item... In the email that eBay sent to me their advice was, "leave feedback for the seller and ask them to do the same for you"...
I've read other threads where sellers are supposedly so irked that someone would ask for feedback that they leave a Negative feedback comment such as, "Here's your feedback..."
How do you mean the system is flawed...
I started a new "buying" only account the other day and won my first item... In the email that eBay sent to me their advice was, "leave feedback for the seller and ask them to do the same for you"...
I've read other threads where sellers are supposedly so irked that someone would ask for feedback that they leave a Negative feedback comment such as, "Here's your feedback..."
How do you mean the system is flawed...
Well, it's flawed because it depends on people to support it and do the right thing. What, me cynical?
People lie in feedback, customers slap negs before contacting sellers to work it out, your feedback score doesn't necessarily reflect all of your transactions, etc.
It's too problematic and if it were mandatory (not that you're really suggesting that) it would be even worse.
I'm not saying it should go away, though -- it can be very useful when checking out another buyer/seller.
eBay should know it's bad advice to ask for feedback too. As you suggested above, sometimes you may get more than you bargained for. eBay's not the friendly, online swap meet that it apparently once was!
People lie in feedback, customers slap negs before contacting sellers to work it out, your feedback score doesn't necessarily reflect all of your transactions, etc.
It's too problematic and if it were mandatory (not that you're really suggesting that) it would be even worse.
I'm not saying it should go away, though -- it can be very useful when checking out another buyer/seller.
eBay should know it's bad advice to ask for feedback too. As you suggested above, sometimes you may get more than you bargained for. eBay's not the friendly, online swap meet that it apparently once was!
Yeah, well as we seem to be stating...it's one of those necessary evils.
I certainly would agree that it is not perfect. I don't think a person should be able to send retalatory negative feedback...but how would they ever automate that...no real way that I can think of...
I think that since most of the exchanges on eBay are person to person (rather than business to person) that Feedback becomes exceedingly important. As you say, you need to check people out before you buy.
I personally forgot to take that one step on something I bought recently. The seller had well over 500 feedback and they had better than 98% positive...so I made the purchase. If I would have looked at the feedback first I would have saw that they got a negative on 8 of the last 10 transactions.
The number of negatives kept rising and rising as the days went by... I never did get the item I paid for...did get a refund through PayPal though... Eventaully eBay yanked the sellers account and they are no longer a registered user. Should have spent the 2 minutes to look at the feedback though and it would have saved me a month of waiting for a refund...
I guess that's another reason why Feedback is important to me as a Seller. I want people to look at my feedback and feel comfortable about doing business with me...and IMO it helps if what they see is recent activity...
Mike
I certainly would agree that it is not perfect. I don't think a person should be able to send retalatory negative feedback...but how would they ever automate that...no real way that I can think of...
I think that since most of the exchanges on eBay are person to person (rather than business to person) that Feedback becomes exceedingly important. As you say, you need to check people out before you buy.
I personally forgot to take that one step on something I bought recently. The seller had well over 500 feedback and they had better than 98% positive...so I made the purchase. If I would have looked at the feedback first I would have saw that they got a negative on 8 of the last 10 transactions.
The number of negatives kept rising and rising as the days went by... I never did get the item I paid for...did get a refund through PayPal though... Eventaully eBay yanked the sellers account and they are no longer a registered user. Should have spent the 2 minutes to look at the feedback though and it would have saved me a month of waiting for a refund...
I guess that's another reason why Feedback is important to me as a Seller. I want people to look at my feedback and feel comfortable about doing business with me...and IMO it helps if what they see is recent activity...
Mike