Why is it taking auto-relists so long to post after a successful sale on ebay?
keystone
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For example, I have 2 auction style listings that sold at 9:30am EST time this morning. Those listing are still showing as activa in Auctiva and have not re-listed. I am counting on these re-lists to occur in a timely manner in an effort to prevent running too many listings at one time.
Keystone
Keystone
and just to clarify, it's 2:30 EST time now. So we are going on 5 hours of missed sales opportunities.
Keystone
Keystone
Hi keystone,
Thanks for helping to bring this issue to our attention. Ebay has recently blocked us from receiving some of the notifications that we rely on to recognize when items have ended (among other things) in a timely fashion and I suspect your auto relist delays you are seeing are a result of that issue.
We opened up a case with eBay's Developer Support team this morning to see what needs to be done to have this block removed and we hope that this aspect of our service will operating normally once again soon.
We apologize for the inconvenience this issue is causing. I will update this thread to let you know as soon as this issue has been resolved or any other pertinent information becomes available.
-Mike
Thanks for helping to bring this issue to our attention. Ebay has recently blocked us from receiving some of the notifications that we rely on to recognize when items have ended (among other things) in a timely fashion and I suspect your auto relist delays you are seeing are a result of that issue.
We opened up a case with eBay's Developer Support team this morning to see what needs to be done to have this block removed and we hope that this aspect of our service will operating normally once again soon.
We apologize for the inconvenience this issue is causing. I will update this thread to let you know as soon as this issue has been resolved or any other pertinent information becomes available.
-Mike
Is this happening to re-posts along with the re-lists and when did this start? We run 10+ ebay accounts with auction style listings, running constantly, that depend on your service. It's more than an inconvenience to log into every single account and see what auction style listings have sold and re-list if they are not running. Can't blindly start re-listing as we will end up with duplicates. What a nightmare.
Keystone
Keystone
At least in one account, I see an auto-relist occurred from an auction style sale today. Looks like the sale was at 2:15 EST and re-listed at about 2:30pm. Very interesting.
KEYSTONE...I noticed this issue Saturday evening. After waiting 12+ hours, and several messages to Auctiva ont his issue, I manually re-listed some listings, only to then have Auctiva list them. I got 6 duplicate violations over this. We pay good money for this feature, and are losing sale after sale. I hate using ebay's auto re-list, but am forced to.
Hi Community,
We believe this this issue is now fully resolved and that all auto relists should now be taking place as quickly as usual once again. If you notice any further issues of this nature, please don't hesitate to let us by filing a support case from the “Help” tab within your account.
-Mike
We believe this this issue is now fully resolved and that all auto relists should now be taking place as quickly as usual once again. If you notice any further issues of this nature, please don't hesitate to let us by filing a support case from the “Help” tab within your account.
-Mike
mymichi--it would be a good idea to call ebay and let them know why you had duplicate violations. if they note your account it could prevent a suspension (which happened to me last year).
auctiva--why is ebay blocking auctiva from getting notifications? this has been mentioned a couple of times? i ask because clearly this is service affecting.
auctiva--why is ebay blocking auctiva from getting notifications? this has been mentioned a couple of times? i ask because clearly this is service affecting.
Good question and have wondered same and why should members take hits because of an auctiva/ebay issue?
....seems to me that auctiva and ebay should be working this out....as this is not the members fault. Subscribers have nothing to do with notifications, except their accounts can/will be suspended.
Just my thought...
....seems to me that auctiva and ebay should be working this out....as this is not the members fault. Subscribers have nothing to do with notifications, except their accounts can/will be suspended.
Just my thought...