Hi guys
I am new to Auctiva and just setting up my Auctivia account. I seem to have figured most things but I am stumped by the auto email templates. Could anyone please help me with the following questions?
1) Some of the default templates indicate they are not set to be sent automatically. Is this just because Auctivia does allow this yet or have I missed the preference setting to switch this option on?
2) If I edit a standard template and save it under a different name how can I set the new template as the one that is automatically emailed? I have done this for the winning bidder email and it now says that both the standard and the new template are set to be automatically sent and I can't seem to change this.
3) If I edit a standard template and switch on the "auto email me a copy of the email" option do I have to save the template as a different name to make it effective?
Does the Auctivia auto email option work effectively or do my fellow Auctivians just switch them off and use the ebay auto email?
Thanks for you help
Stevesales@decordesignstudio.net
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