Automatically Inserting Text Into Each Description

frisbeewifeMember

At one point I apparently set up my account to automatically insert some text at the end of each item description. The text doesn't show up in the Description pane when I'm writing my item's description, but it does show up when I Preview it and it shows up when the auction gets listed on eBay.

I need to change what that text says but for the life of me I can't find where it's defined. Does anybody have any ideas where I can get to that? I don't see it on any Profiles or Sellers Details.

Thanks!

12/15/0912:37 PM

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auctivarebeccaAuctiva Product Manager

Did you check the areas in the Checkout Options of the lister? If you open that section up, there are a couple of places where you might have written in some instructions about refunds or additional checkout info...that would be my guess

12/15/091:06 PM

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frisbeewifeMember

Yes, I checked there. That's not it.

But thanks for the suggestion!

12/15/091:11 PM

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auctivamikedAuctiva Customer Support Manager

Hi frisbeewife,

The only tools we offer that can be used to insert text in your listings that would not show up within the description editor are seller details profiles. Your seller details profile is what causes the text that appears under the "Payment" header to show up in your listings.

If you would like to edit any of your seller details profiles, you will want to mouse over the "Profiles" tab within your account, select the "Manage" option under "Seller Details", and then click the "Edit" button next to the one you would like to edit.

If you are referring to something else, I recommend contacting our customer support team about this using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx#

If you provide us with some more detail that lets us know exactly which text you are referring to, I'm confident that we'll be able to help you out.

-Mike

12/15/092:46 PM

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