After a period of bad health, I'm now ready to get back on to ebay & Auctiva.
Is there any way I can quickly get up to date on changes at Auctiva so I can get listing without making too many mistakes?
Thanks
bumpersplus
Original Post
Hi bumpersplus,
Welcome back! I don't have a comprehensive list of *all* the things that have changed over the past 6 years handy, but the most obvious significant change we have undergone during that time period is that we transitioned from a free service to a paid service in the middle of 2009.
As a result, if you would like to be able to post your listings through Auctiva in order to take advantage of our templates, image options, and other design features, you need to be on one of our paid plans which begin at $3.95 per month. However, we still offer a Free Plan that allows sellers to use the scrolling gallery at no cost.
The listing process has remained unchanged for the most part, although eBay has made some significant changes over the last few years that have impacted the way sellers can list. Some of the most notable ones that may impact you as you resume listing are as follows
1) On eBay US, UK, and CA, sellers can no longer offer buyers shipping insurance for an additional fee so, if you choose to purchase insurance to cover your shipments, you will have to pay for the insurance our of the item price and shipping costs you receive from the buyer.
2) Sellers are now required to enter certain item specifics in a number of categories. If you click the “Choose Item Specifics “or “Custom Item Specifics” link that appears on the lister page once you have selected your listing category, any fields there that are required will have green asterisks next to them.
3) On eBay US, sellers who accept returns now must provide buyers with at least 14 days to return purchases they wish to cancel. As a result, you will no longer see the “3 day” and “7 day” return policy options when posting items to the eBay US site.
The main piece of functionality that we have added relatively recently is the ability to purchase USPS shipping labels directly through Auctiva. If you visit the redesigned Sales page within your account, you will find a “Get Shipping Label” button in the “Actions” column next to each item that you can use to purchase shipping labels if you wish.
Those are the main things that come to mind, but perhaps some other members of the Community will chime in and provide some additional information on changes that have taken place in recent years.
Of course, if you encounter any problems that you need assistance with, you are welcome to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike
Welcome back! I don't have a comprehensive list of *all* the things that have changed over the past 6 years handy, but the most obvious significant change we have undergone during that time period is that we transitioned from a free service to a paid service in the middle of 2009.
As a result, if you would like to be able to post your listings through Auctiva in order to take advantage of our templates, image options, and other design features, you need to be on one of our paid plans which begin at $3.95 per month. However, we still offer a Free Plan that allows sellers to use the scrolling gallery at no cost.
The listing process has remained unchanged for the most part, although eBay has made some significant changes over the last few years that have impacted the way sellers can list. Some of the most notable ones that may impact you as you resume listing are as follows
1) On eBay US, UK, and CA, sellers can no longer offer buyers shipping insurance for an additional fee so, if you choose to purchase insurance to cover your shipments, you will have to pay for the insurance our of the item price and shipping costs you receive from the buyer.
2) Sellers are now required to enter certain item specifics in a number of categories. If you click the “Choose Item Specifics “or “Custom Item Specifics” link that appears on the lister page once you have selected your listing category, any fields there that are required will have green asterisks next to them.
3) On eBay US, sellers who accept returns now must provide buyers with at least 14 days to return purchases they wish to cancel. As a result, you will no longer see the “3 day” and “7 day” return policy options when posting items to the eBay US site.
The main piece of functionality that we have added relatively recently is the ability to purchase USPS shipping labels directly through Auctiva. If you visit the redesigned Sales page within your account, you will find a “Get Shipping Label” button in the “Actions” column next to each item that you can use to purchase shipping labels if you wish.
Those are the main things that come to mind, but perhaps some other members of the Community will chime in and provide some additional information on changes that have taken place in recent years.
Of course, if you encounter any problems that you need assistance with, you are welcome to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike