Beware of the error when saving a new listing

I just lost the whole description I did! I hit 'save as new' and got the error message below. OF course when I refresh, I still got the error message. Guess I won't list this morning. everytime I'm totally short on time and try to list a couple things some kind of error has to happen on Auctiva. I can't waste my time like this, I'm in the middle of moving too. oh, GREAT!

An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.

quote:

An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.

Hi,

Blocking cookies in browser setting or add-on security product, or not using the "Remember Me" checkbox at logon might cause the error.

Danno

Thanks! I thought I was going crazy. I have been posting since early this morning and keep getting error messages. I am going to open a support case, however, I am sure that I will get the standard, "you need to clear you internet history as it is not an error on our end."

Could someone in tech support take a closer look at this issue? I'm experiencing the same issue when I try to schedule a new listing. All was okay until about 30 to 45 minutes ago when I was creating/scheduling new listings.

I'm getting the same message.......not my cookies or anything else on my end. I listed a couple of items this a.m. without any problems.
Listed the last one, which was fine and 5 minutes later while doing another I received the error message and haven't been able to list since. I hate when you get the message and all your auction info you just worked so hard on is gone and you have to strat from scratch. I've learnt to do the descriptions in my email program and copy and paste,but it's still a hassle and another step I have to take.

Hi Community,

Thanks for helping to bring this to our attention. We have had a number of users report that they continued to receive these errors after clearing their caches and our engineering team is currently looking into other possible causes of this issue. We will be posting further updates on this issue on the following thread of our forum as additional information becomes available: https://community.auctiva.com/eve/forums?a=tpc&s=3496045...981045413#1981045413

We apologize for any inconveniences this issue is causing. If you have any additional questions or concerns, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I too am getting this error message as I am trying to save my listings for scheduled posting. Luckily I save them all first, re-edit and re-save before scheduling them to post this evening. Hopefully this can get fixed before then.