Brand new to selling and to Auctiva - in need of help

juniebird,

1) The buyer does not know that the seller has made money off the insurance purchase, and since the rate the buiyer pays is actually slightly less than USPS insurance, it doesn't come up. Also, USPS insurance covers international shipments for the same rate.

2) Auctiva Shipping Insurance policies are covered by U-Pic( http://www.U-Pic.com ). I'm not sure how long it typically takes them to handle claims but their contact information is available on their website.

3) Yes, the seller initiates the claim and must provide a completed claim form, which can be downloaded off the U-Pic website, and the shipping receipt. All that is required of the buyer is a signed affadavit stating the item was lost or damaged. This is necessary to prove to U-Pic that the item was indeed lost or damaged, so the buyer should cooperate if he wants his money back. If a buyer is non-cooperative, U-Pic may or may not be accomdating. You would have to ask them. The email address for their claims department is claims@U-Pic.com.

4) No, since the store window is a flash file, it will not be functional in an email.

5) I'm not sure...maybe someone else will be able to answer that one.

Welcome to Auctiva!

-Mike

2)

As far as #5 it does not cost anymore to use paypal for shipping as it does the USPS. The cost is the same. I use paypal shipping to print shipping labels at home and hand the package to carrier. No going to the post office and waiting in line. Saves time, money, gas, and etc;

Hi - Actually, it is less expensive to ship from Paypal: no gas or time wasted for the trip, and delivery confirmation costs .60 at the PO, .14 on Paypal. You can find fairly inexpensive labels online as well.

Good sound information from the posters above. Re the shipping labels, I don't even bother with those. I just print the postage label on plain white copy / printer paper, cut it down to size, and tape it on the package with clear tape.

Best of luck to you on your eBay adventure! I think you'll be pleased with Auctiva, just make sure you have all your settings selected before you start making listings.

mzchristy,

Can you give me some examples of the specific settings that I will want to get set up prior to listing?
Thanks to everyone who has posted a response for me so far.

One thing to be aware of is that Auctiva's checkout doesn't allow for combined invoices, so if you combine often you might need to turn that off (it defaults to on when you sign up).