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Hi, I have a ebay shop but coldnt get turbo lister to work so uninstalled it and al of my imprted products along with it. I never noticed a difference on ebay though. Anyway I opened this account and they I guess automatically import your listings and give you a shop. The problem is I now have a shop that is practically empty. Have my items disappeared when I uninstalled turbo lister or when I opened this auctiva account please?
I have my listings showing in ebay just not my shop and wondered if there is a quicker way to get everything back into my shop rather than just having to go thru every item and clicking on revise?

Please help
Original Post
Hi stoopidme,

Welcome to Auctiva! Your current listings have actually not been removed from eBay, rather they are just being "re-indexed" by eBay. When you sign up for Auctiva and the scrolling gallery is appended to your active listings, eBay must "re-index" your items to appear in the appropriate search results pages which, according to their help page, can take up to 6 hours.

Additional information on this fairly common eBay issue is available on the following page of eBay’s help index: http://pages.ebay.com/help/find/questions/wheres-my-item.html. If you have any further questions about this specific issue, I recommend you contact eBay’s customer support department.

If you have any additional questions pertaining to your Auctiva account, please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike
Last edited by auctivamiked

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