Can't download my images

angiesvoiceMember

I'm trying the usual method to download my old images to my hard drive. But when I control/click the full-sized image, I get this pop-up:

quote:
Images protected by Auctiva. Sign up at www.auctiva.com to protect your images!

Well, I'm not only signed up, I'm signed in, and they're my images! What's the workaround?

10/26/141:17 PM

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Original Post

auctivacraigAuctiva Support Manager

Hello angiesvoice,

It sounds like you have the Image Protection feature in your account preferences on, so when you look at the full size images, you encounter that message when you attempt to download them back to your system. All you need do is change the setting in the Image Management area of your Account Preferences (which you can reach from the My Account menu) to disable this feature while you are downloading your images. You can then re-enable the feature when you have finished.

- Craig

10/27/149:07 AM

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<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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