I have several custom templates, that I usually am able to shift to and from with no problems. But now they seem to be locking in the middle of the load. Any one else having this problem? Any solutions?
...Tom
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Hi Tom,
I'm sorry to hear about the difficulties you are experiencing. I was able to locate the support case you filed about this issue earlier today and I also encountered difficulties when attempting to select some of your custom templates from the lister page, specifically the ones which use the “$” symbol within their titles.
We actually updated our system some time ago such that special characters (such as “$”) can no longer be used within the titles of custom templates this error was a side effect of that change, but you should be able to work around the issue easily by updating the titles of the templates in question to no longer contain any special characters.
You should be able to remove the “$” symbol from the title of each of these templates by mousing over the “Listings” tab within your account, selecting “Manage” under “Custom Templates”, clicking the “Edit” button next to the one you would like to modify and then saving your changes after making the necessary revision.
If you need any further assistance with this issue, please write back to us through your open support case on the subject and we will be happy to continue working with you.
-Mike
I'm sorry to hear about the difficulties you are experiencing. I was able to locate the support case you filed about this issue earlier today and I also encountered difficulties when attempting to select some of your custom templates from the lister page, specifically the ones which use the “$” symbol within their titles.
We actually updated our system some time ago such that special characters (such as “$”) can no longer be used within the titles of custom templates this error was a side effect of that change, but you should be able to work around the issue easily by updating the titles of the templates in question to no longer contain any special characters.
You should be able to remove the “$” symbol from the title of each of these templates by mousing over the “Listings” tab within your account, selecting “Manage” under “Custom Templates”, clicking the “Edit” button next to the one you would like to modify and then saving your changes after making the necessary revision.
If you need any further assistance with this issue, please write back to us through your open support case on the subject and we will be happy to continue working with you.
-Mike
Mike..that solved the problem. Thanks for the help.
...Tom
...Tom