Hope someone can help. I have mailed auctiva, but their response does not actually address my issue.
I'm trying to remove the images which appear in the 'description' section of my listing. My images appear in the top of my ebay listing as expected with thumb nails, so I don't want them to appear directly in my description too - I think it looks messy. I know how to manually put images into the description by clicking the picture button when writing the description text, so I am certain theses images are being loaded from the template & not inserted by me.
First I went into my listing in auctiva & selected my usual template to apply to the listing. In the box that pops up, there are 3 drop down boxes to the left, supposedly allowing me to modify the template. If I select '0' images here & save to template the images still appear in the preview directly under the description heading.
Next I tried to custom a template. I went to the 'listings' tab at the top & then 'custom template'. Here I selected my template & followed instructions to delete the [description & image] tag from the template & in its place I just put the [description] tag. There was then no tag at all for images - I then 'save & preview' template. No images show & I think all is good.
I then select a listing & apply my new customised template which I just created. But the images are still there. I can see other people on ebay using auctiva templates, with no oversized repetitive images in description, but can't work out how to do this.
Any suggestions welcome - tearing my hair out!!