Hi tomas,
I'm not aware of any technical problems on our end of things that would account for the behavior you have described so, if you are still experiencing this problem, I suspect there must be a conflict between something on your end of things (most likely on your browser) and this aspect of our software.
The first thing I would recommend trying that may resolve the situation if the problem persists is to clear your cache and restore your advanced settings within Internet Explorer, which can be done via the following process:
1) Clear your cache: Select "Internet Options" from the "Tools" menu, followed by the "Delete" button under "Browsing History". Then, on the ensuing page, click the "Delete Files" and "Delete Cookies" buttons. Please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
2) Restore your Advanced Settings: Select "Internet Options" from the "Tools" menu and click the "Advanced" tab. Then, click the "Restore Advanced Settings" button, followed by "Apply" then "OK"
After making these adjustments, close your Internet Explorer web browser and re-open it for the new settings to take effect.
If you continue to encounter the same problem after trying this measure, please contact our customer support team by mousing over the "Help" tab within your account and selecting the "File Support Case" option, and we will be happy to continue troubleshooting this issue with you.
-Mike
