cannot load auction says ebay account error help!

tomscarptMember

Tried to list a auction have listed hundreds as soon as we are ready to post on ebay we get this message

API Error

You will be unable to complete this request until you make a payment to eBay or a credit card is put on file for automatic monthly billing with eBay. See your eBay account for more information.

There is nothing wrong with our ebay acount nothing is owed and also nothing comes up about this we are at a dead end any ideas? Thanks

9/13/072:52 PM

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tazfrompaMember

Hi there with an API error you should file a support request. Auctiva can examine the error and give recommendations from there. Anything on this end is just guess work. Here is the support link http://www.auctiva.com/help/requesthelp.aspx

Steve

9/13/073:22 PM

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member8880Member

Is it possible your credit card is nearing expiration, or already expired? I've searched all over ebay and this is the best link I could come up with: (I don't see how that would explain the API error tho, but it's worth a shot)

http://pages.ebay.com/help/account/payfees.html

If you can't figure it out, I would suggest tryig Live Help, at least you won't get the canned answers from an ebot that have nothing to do with your question