Changing username & problems

Guest

So I signed up for Auctiva and just used a standard baord name, not my eBay store or eBay user id name.
When it loaded the showcase, it listed as "zzz store" and NOT my eBay name. Searched and searched, could not find a way to change it. So I dumped that account and opened a new one. Now, it keeps asking for token generation and shows no items listed, no showcase or anything. I just keep getting little messages sayng that there's another eBay account registered and do I have multiple Auctiva accounts.
Under FAQs, there is a question on 'how do I change my username' but the answer doesn't show. Does anyone know how to do this? And if so, do you think it would be better to close the current Auctiva account, re-open the other and change the username?
Very confused, not sure what I'm doing wrong.

9/19/056:44 AM

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Original Post

dou9ieMember

Hi,

I done exactly the same as you. I signed up for Auctiva today, not realising that the username I picked would also be the name of my Auctiva store. I then registered with a username that I wanted the Auctiva store to be called and cancelled the first account. I had exactly the same problem as you with the second account.

I've just figured out how to solve it and everything seems to be working okay.

What I have done is cancelled the second account and reactivated the first account. I then clicked on the STORE tab, then the Store Window link, then the Edit Store Window link. Under the Store Window Settings where it says Top Text (Title): I changed my username to a name that I wanted to call the Store, then clicked on Save Changes. It took a couple of hours for the change to take effect, but it all seems to be working okay now. I still have to log in with the original username, but the important thing is that the Store name is what I want it to be.

Hope this helps.

9/19/052:42 PM

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