well at least Support still cares even if Mr. Green jeans does not. His lack of follow through is appalling and totally un[professional
my response to Support
thank you I appreciate the prompt response now if Robert Green had been as responsive as you have been maybe the fallout wouldn't be/have been so bad
Adam Support
Posted Sunday, 7/31/2011 7:47 AM
Hello,
Thanks for contacting us regarding this matter. We have experienced some hardware related technical difficulties that caused the Auctiva website and services to be unavailable for quite some time. Our Engineers were able to resolve the issue and Auctiva web servers are back online and so you should be able to access Auctiva website once again. However, we are still experiencing some specific issues and our engineers are already working to get these resolved.
I'm not quite sure when we will be able to resolve these issues at the moment but I will follow up with you through this case to let you know when the issues have been addressed or I can get an estimate of when that will happen.
We apologize for any inconveniences these circumstances have caused, and everyone's patience with regard to this matter has been greatly appreciated.
This message is being sent in bulk to all support cases reporting Auctiva site related issues so if your issue was unrelated to this one, please feel free to let us know.
Sorry about the trouble, but we appreciate you bringing this to our attention. Please feel free to let us know if you have any other questions in the mean time.
Sincerely,
Auctiva Support
