Checkout is Removing Shipping Method

jeansboutiqueMember

We've been using Auctiva with our eBay auctions for a few years with no major issues. About a month ago we noticed our orders had the Shipping & Handling method identifier removed during checkout. Shipping costs are charged correctly, but when the order shows up in our eBay Selling Manager, the shipping method shows "Select a Service" instead of 1st Class, Priority Mail, etc. The shipping cost is correct, so I have been able to guess what shipping method was selected by the customer. However this error is preventing our archived records from showing the correct shipping method. And for international orders, I need to specify the proper shipping method in order for eBay to process the order.

Is there some way to correct this error? How can I prevent Auctiva from altering our orders?

Thanks.

5/23/098:25 AM

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Original Post

auctivaaaronlAuctiva Support

Hi Bill,

What is typically the payment method for these orders that are not correctly identified?

The best recommendation to find out the shipping method would be to check the Auctiva Checkout Details, which you can find at http://www.auctiva.com/sales/orderstransactions.aspx

HTH

5/28/096:04 PM

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