Closed items still showing as active.

kariskollectablesMember

Not the way I expected our year to begin, and definately not impressed.
Ended all our items on the 31st, yet a couple items are still showing as being active 3 days later.
Have sent customer support who passed it to tech for review.
How much longer can this possibly take??

1/3/136:09 AM

❤️ 0

Original Post

auctivamikedAuctiva Customer Support Manager

Hi kariskollectables,

Thanks for helping to bring this issue to our attention. Although I am still uncertain exactly what caused these particular items remained stuck on your Active Listings page after you ended them, we have since been able to remove them and have updated the support case you opened on the subject accordingly.

We apologize for any inconveniences this issue may have caused. If you need any further assistance with this issue, please feel free to follow up with us through your open support case and we will be happy to continue working with you.

-Mike

1/3/1310:16 AM

❤️ 0

Add Reply

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Add Reply

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...