closed listing not coming across

pdmcomicsMember

hi
since the 14th april i have had no closed unsold items imort to my closed file in my auctiva acount sold ones seam to come across is there a way i could pull them across form a certain date as i want to send them to the ecommerce storee i have set up

( they were coming across ok on the 13th up untill 23.59 UK time then stoped when it got to 00:00 i now have 250 listing i need to get accross some how )

any ideas would be greatfull
many thanks phil
ps the ebay token seams to be vaild

4/15/108:02 AM

❤️ 0

Original Post

Replies sorted oldest to newest

auctivatonymAuctiva Product Manager

I see you filed a support case earlier and that support advised you that your closed listings were being imported into your account.

We have a background task that runs constantly to import closed listings. Sometimes it gets backed up and causes a delay.

Our apologies for the inconvenience.

4/15/1010:54 AM

❤️ 0

pdmcomicsMember

many thanks for letting me know about 1/2 hour after posting this it brought some listing across from jan and feb which would be hard to sort out gess i will have to wait for it to catch up

ps were do i find the replay to the surpot ticket i sub mited many thanks phil

4/15/1010:58 AM

❤️ 0

auctivatonymAuctiva Product Manager

I see support sent you an email at 0922 pacific time this morning responding to your case so you should be receiving that soon if you have not already. You can check the status of your case at the page found at this link.

We are having a slowdown with the task I mentioned that pulls the listings over to Auctiva from eBay. Our technical folks are working on resolving that now, and hope to have everything running normally shortly.

Again, sorry for the inconvenience.

4/15/1011:32 AM

❤️ 0

Skip to main content

Add Reply

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...