Closed Unsold Items can't open to edit and relist. Ugh

Hi MarleneM,

Thanks for helping to bring this issue to our attention.

Based on what you have described, it sounds like you must have clicked the “Edit and Relist” buttons for items that were not posted through Auctiva and is therefore are not linked to saved listings within your account. Assuming that is the case, a message like the following should be displayed at the top of the blank listing editor page:

The ad posted for item ________ is no longer available and may not be edited here.
It may be relisted from the closed listings page.

Also, if you were to look up the same item on the old version of the Closed Listings page (which can still be accessed using the “View original version of this page" link at the bottom of the new one), you should notice that only a “Relist” (not “Edit and Relist”) link is displayed next to the item which leads to the same interface as the “Bulk Relist” option.

We are aware that this change in behavior has caused some confusion for our users and are working to make the new version of the Closed Listings page to function more like the old one in this regard.

However, for the time being, you should still be able to relist the item from the new version of the Closed Listings page, and get all the same options the old version has to offer, by using the “Bulk Relist” option that is displayed along the top of the page.

I see that you filed a support case about this issue as well and were already provided with these details, but I figured I would update this thread for the sake of anyone else who may encounter similar difficulties. In any event, I hope all is clear now!

-Mike

Please move the Link for the Old Pages to the top on the new page. I understand why initially they were at the bottom (you wanted us to try the new pages and not automatically go to the old pages) but now enough have explained why they prefer the old so how about a "bone" and put the link on top

thanks in advance
ed