COMMUNICATION PLEASE :)

an-altered-artistMember

Hello! I'm a new user and while I'm completely impressed with your offered services, I'm a bit disappointed with your communication to the community. When Auctiva first learns there are problems/issues with the functionality of their site, servers, etc. (and resolution will take some time), they should communicate these problems/issues to their fellow members. This would lessen the amount of not just frustration, but postings in the forum. Knowledge is power and communication is vital for all people to get the most out of their relationship! Thank you!!

2/12/064:09 PM

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Original Post

cavaleriesoldaatMember

Typically, when Auctiva knows of a down server or up-coming issue, they will inform us in the NEWS section. Often, problems are identified first by us users, and reported in the forums. During the week, Auctiva is usually quick to respond, both in the Forums and through Support Case Inquiries...of course, there are exceptions....but anyway, I believe they are doing there best.

2/12/0610:03 PM

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