Hi Bunnie,
Phone support with respect to the Auctiva.com product is available to users on the $19.95 per month Premium Plan, but there is currently no phone support available for the Auctiva Commerce product. In order to receive assistance related to the Auctiva Commerce product, you'll want to fill out the form on the following page of our site:
http://support.auctivacommerce.comIf you have any questions regarding your Auctiva.com account, you can reach the customer support team for that product using the form located at:
http://www.auctiva.com/help/requesthelp.aspx-Mike