I've set a default template in my account preferences, but it doesn't seem to get loaded when I create a new listing. The default profile works, just not the default template. Is there something else I need to do?
We are unaware of any issues with the default template being added to listings if the option is enabled in your account preferences, so it sounds like it would be best if one of our agents took a look in your account.
Please feel free to file a support case which describes the difficulty as well as what you have tried and please include a few sample listings where you have encountered the difficulty so we can look into it for you.
It seems that Default Templates are only applicable to Multi-Channel accounts, even though under Account Preferences it makes no mention of this. It actually comes under the title of "Listing Enhancement for eBay". Oh well.
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