hi, i deleted an image on ebay (revise your item), and it's still showing up in the auctiva image hosting when you click to view supersized. does this always happen if you delete without copying html code from saved listing.
Original Post
Hi fandpinboots,
Yeah, the behavior you described is expected behavior when you delete an image from the "Standard" version of the description editor on the eBay "Revise your Item" form without removing the deleted supersized image code. The easiest way to correct this problem, assuming the item has not received bids and has more than 12 hours of duration left, would be to revise the listing via the following process:
1) Locate your listing in your Saved Listings folder, make any necessary changes, and save.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.
NOTE: In step 1, you'd just need to remove the image from the Saved Listing that you are trying to remove from the supersized image page.
If you have any additional questions or concerns, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
Yeah, the behavior you described is expected behavior when you delete an image from the "Standard" version of the description editor on the eBay "Revise your Item" form without removing the deleted supersized image code. The easiest way to correct this problem, assuming the item has not received bids and has more than 12 hours of duration left, would be to revise the listing via the following process:
1) Locate your listing in your Saved Listings folder, make any necessary changes, and save.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.
NOTE: In step 1, you'd just need to remove the image from the Saved Listing that you are trying to remove from the supersized image page.
If you have any additional questions or concerns, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike