I went into my saved listings & my descriptions are missing. The titles, photos, etc. are there, but no text in the descriptions. Is system down?
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Try using a different browser. If you are using IE....try using FireFox or Chrome
Thanks. It works in Chrome. What happened to Internet Explorer? I've used it for years with Auctiva. Any ideas?
Not sure exactly which issue is causing you not to see descriptions that were already made.
There is an issue where the old description editor (the good one and the one we have been using for years) is being phased out, we are slowly being FORCED to switch from using it to one that isn't as good (the newer editor).
Something about "the developer", which is not Auctiva (The description editors are actually 3rd party apps being used by Auctiva), refuses to update it.
So as the browsers update the editor tends to be glitchy or doesn't work at all...but this only seems to be when using Internet Explorer. So far everything works fine in FireFox and Chrome.
There is an issue where the old description editor (the good one and the one we have been using for years) is being phased out, we are slowly being FORCED to switch from using it to one that isn't as good (the newer editor).
Something about "the developer", which is not Auctiva (The description editors are actually 3rd party apps being used by Auctiva), refuses to update it.
So as the browsers update the editor tends to be glitchy or doesn't work at all...but this only seems to be when using Internet Explorer. So far everything works fine in FireFox and Chrome.
Hi 2MuchStuff,
Thanks for contributing to our forum. The older version of the description editor which is enabled within your account is not compatible with Internet Explorer 10.0 so, provided you have started using the Internet Explorer 10.0 browser, I believe this behavior must be a result of this compatibility issue.
In order to be able to create (and view) your descriptions using the Internet Explorer 10.0 browser, you will just need to update your account to use the newer description editor we have available - which can be done by mousing over the “My Account” tab within your account, selecting the “Account Preferences” option, checking the box next to “Use Design Editor v2.0” in the Listing Management section and then clicking the “Update Account Preferences” button below.
We have been gradually phasing out the older version of the description editor and it has not been available in new accounts for quite some time now. As part of this process, if you update your account to use the newer editor, it also will not be possible to resume using the older one once again.
Since this particular issue is specific to the Internet Explorer 10.0 browser, as trinkets mentioned, you should also be able to work around the issue by using either the Google Chrome or Mozilla Firefox browsers if you would prefer.
I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike
Thanks for contributing to our forum. The older version of the description editor which is enabled within your account is not compatible with Internet Explorer 10.0 so, provided you have started using the Internet Explorer 10.0 browser, I believe this behavior must be a result of this compatibility issue.
In order to be able to create (and view) your descriptions using the Internet Explorer 10.0 browser, you will just need to update your account to use the newer description editor we have available - which can be done by mousing over the “My Account” tab within your account, selecting the “Account Preferences” option, checking the box next to “Use Design Editor v2.0” in the Listing Management section and then clicking the “Update Account Preferences” button below.
We have been gradually phasing out the older version of the description editor and it has not been available in new accounts for quite some time now. As part of this process, if you update your account to use the newer editor, it also will not be possible to resume using the older one once again.
Since this particular issue is specific to the Internet Explorer 10.0 browser, as trinkets mentioned, you should also be able to work around the issue by using either the Google Chrome or Mozilla Firefox browsers if you would prefer.
I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike