About 2 hrs ago I sold an item. I recieved the Customary "your item sold notification"
Next Recieved was the " Paypal Payment Notification"
So everything is honky dory right...not!
Buyer sends me a note "paid for this item through Paypal and then received a notice saying it was not available. Will you please advise?"
I reassured her everything was fine with her purchase and that it would be shipped in the am with my other orders. I also requested her to please "forward" a copy of the e-mail she recieved to me.
Now this Item I relisted thru, Ebay not Auctiva.
Does Auctiva send winning bidders notifications, I have not set up any sort of emails for my buyers via Auctiva. At Least I dont think I have.
The only thing I could think of, is that I relisted it thru E-bay so perchance does Auctiva not recognise the item as being relisted, then sends an e-mail to the buyer saying product unavailable?
Also I just found out thru the forums, is it true that an Item relisted thru Auctiva does not recieve the insertion fee back if the product sells? Or is that an old post and things have changed?
Sorry for all the questions, but I have had lots of glitches lately. Mainly my own repairs for other sites, but this just kinda put the cherry on top for the week.
There is no chocolate to help around here either
when all else fails eat ChocolateThanks in advance,
Hi