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Hi. I wondered whether we can set up URL forwarding ourselves? Since Auctiva does this for us, is it an optional setting or locked in?

Sorry if it's right in front of my face and am just not finding it. Smile
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It's not clear what you are trying to do.

If you bought your own domain elsewhere and want to point it to your Auctiva store then yes you can and we have instructions on the site. For the biggest registrars such as GoDaddy we even have step by step instructions.

If you want to take your Auctiva purchased domain and point it anywhere other than where it is set up to go by default then no you can't. If you want to do that you'll need to transfer the domain to your own account so that you can control it that way. File a support case to do that.

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