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Hi - ref. my listing 280117398916.

I originally had it ready and saved and scheduled. Then I found something I wanted to change. Went in to edit and everything but one paragraph and one picture in my description was gone.

I added the rest and scheduled it to start few minutes later.

Looked at ebay and found The first one went active - with the missing info. I used ebay revision to add the additional info and it is now correct.

However, when I look at my Active Listings on Auctiva it includes that one twice. And it is in the Store twice also.

It is only on ebay once, thank goodness - and what is there is correct.

Please help.
However - how do I get it out of my store and off my active list (I don't see a delete).
Also - if there is a way to get one out - how can I make sure it is the right (complete) one.

Since there is one that is correct on ebay now, will taking the extra one off auctiva - in case it is the complete one instead of the incomplete one - affect my ebay listing?
Geo
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Hi Geo,

Thanks for letting us know. I have reviewed your account and noticed you made the duplicate hidden, which was the correct course of action to remove it from your Auctiva store and store window. I have also notified our engineering department of this issue and they will have the duplicate removed from your active listings page as soon as possible, most likely by later today.

If you encounter this problem again in the future, please file a support request using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike
Thanks much, Mike! Little by little I'm working it out. I hesitate to go the support request route if there's a chance it's just something dumb I did. I most likely did something wrong myself to make it lose most of its data in the first place - though I'm not sure what - and in the process of redoing it I probably caused the double post also. Just glad they both had the same lising number and only one went active.
I would really like to see an option to save in there earlier though - like alongside, maybe before, the preview, check fees, check errors, etc.
Thanks again.

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