Below is the message I posted on the eBay Community Board. No solutions, yet, but one reply suggested I also post this on the Auctiva Board. Here it is:
I have been trying for three days to post an auction item through my Auctiva account. Each time I receive an "API Error" message. Auctiva is unable to help me because it is an error generated by eBay. The error message from eBay states I have to "verify" my phone, and steps me through a call-back system that promises to call me immediately )or in one minute) when I enter a 4-digit pin # (only accepts 4 digits).
My phone pin # (in eBay "My Account") is a 6-digit number (4 digit is not accepted). ONE time I did receive a call and a recorded message gave me a 4-digit pin #, but that number doesn't work when I enter it (error message says it's the wrong pin #). Another time I did receive a call back (with the incorrect pin #, I don't know how that happened), but the call dropped. Every other time I attempt to get a call, I either see the pin # reject message, or an error message saying I made too many attempts, so must "wait" to try again. I HAVE contacted your Live Chat service AT LEAST 4 times, and no one was able to resolve the problem. TWICE I was referred to a "specialized team member" chat line, but once the que line was 35 calls, and the other time the call was dropped before the "specialized team member" got to me (only 12-call que that time). It was important to me that this was listed last Friday, but it's now Sunday. I've spent hours on Live Chat and help messages and looking for help anywhere I could, but with no results. I'm a long-time eBay buyer, but recently opened an eBay store and now trying to sell my first item, yet can't do so because of some non-human-related error. My account has been verified and re-verified and Veri-sign verified. eBay representatives can find no reason I should be having a problem posting. Yet, I am. I need a REAL person to solve this problem, but can't seem to find one. any suggestions?
Original Post