Very recently, eBay have introduced a raft of Category changes, merging loads of sub-categories into more generic categories.
For example, I list thousands of antique prints and maps. In a lot of cases, up to 50 sub-categories have been merged into a single new Category.
But the problem is now with Auctiva. We usually re-list unsold listings via Auctiva either automatically or manually. eBay have already internally changed the listing categories, but this has not come through on Auctiva, therefore when we try to relist from Auctiva, an error message turns up stating the the Category previously used is no longer valid.
But when we look to do a BULK EDIT on Auctiva in order to change the Category, there is no facility to BULK EDIT an eBay Category. On communicating this to Auctiva Support, their wonderful answer was that we would have to INDIVIDUALLY change each listing manually because there is no Bulk Edit facility for eBay Categories.
We currently have over 5,000+++ listings saved on Auctiva, so if we have to manually update each and every listing, this will take 100/200+ hours.
Anyone else experiencing this problem? Any ideas?
Original Post
Hello simonsezyeah -

I'm sorry to hear about the difficulty you've run into. Unfortunately it is not possible for us to update your saved or closed listings to utilize the new categories on eBay, we are unrelated to eBay and while we have updated our lister page to have the new category information available, our system cannot actually modify the already saved data in accounts.

Please understand that the lister page itself changes depending on the selections you make from the top down - for example, different options are available to you depending on the eBay Site you select or which category. When a category is selected on the lister page the options appropriate to that category become available to you - some of which may be required by eBay for a listing to post, but they are not the same across all categories. eBay may require an item condition or custom item specific that was not previously required and that information would need to be put into listings to be able to post, so often a change of category number also requires other changes to a listing.

I can certainly see how either of the options here may prove useful to sellers in similar situations to your own and encourage you to provide your request in our recently revitalized feature center (located HERE) where other sellers would have a chance to let us know their thoughts on such requests as well.

- Craig
Hi Craig
Thank you for your reply but you have confirmed that Auctiva's inability to Bulk Edit the Category renders all that I have spent the last 1/2 years uploading on to Auctiva null and void. Looks like I will have to move all of my listings to another service similar to yours or on to one of eBay's systems. What a waste of 2 years work

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