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Hi everyone,

Total, complete and utter newbie here. All I have done so far is import all my listings from my eBay shop but am now at the stage where I want to fiddle with them and list new stuff.

I have just ended one of my eBay listings early as I wanted make some changes which I can't do as it already had some sales on it. So far, so good. BUT in my Auctiva it is still showing as a live listing and is not in my closed listings (where I assume it should go). How long does it take for Auctiva to update the listings it is showing me and/or is there some way that I can force it to go to my eBay shop and update?
Many thanks for any illuminations! Smile
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Hi acsgifts,

Welcome to Auctiva! When you end a listing manually through eBay, it should automatically be removed from your Auctiva account and therefore your scrolling gallery within a few hours.

If this particular "ended" listing is still present within your Auctiva account, please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx, and we'll be happy to help you out!

-Mike

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